Dexnor's Limited Product Warranty and Related Policies

Limited Product Warranty

• Coverage Period: 1 year from the delivery date.
• Non-Transferable: The warranty is valid only for the original purchaser and cannot be transferred to a replacement product or subsequent orders.
• Claim Process: Customers must initiate a warranty claim by filling out the Warranty Inquiry Form. Proof of purchase (valid order number) is required.

Replacement Policy

• One (1) free replacement for the same product and color.
• If the replacement product is out of stock or discontinued, customers can exchange for a product of equal value or request a refund (if within 30 days of purchase).
• Multiple replacements are not covered.

Void Warranty: The warranty becomes void after expiration, and no replacements will be provided.

Limitation of Liability

Dexnor and its affiliates are not liable for:

• Direct, incidental, punitive, or special consequential damages.
• Damages arising from the use or inability to use the product or installation applications.
• Damages based on contract, tort, negligence, strict liability, or other legal theories.
• Online purchases, listing content, or transactions through authorized/unauthorized channels.
• In jurisdictions where limitations/exclusions of liability are not allowed, Dexnor's liability is limited to the extent permitted by law.

Exceptions to the Warranty

The warranty does not cover:

1. Unauthorized Purchases: Products bought through non-authorized resellers (e.g., retail stores, brokers).
2. Damage Due to Misuse:Accidents, abuse, drops, improper care, or maintenance. Self-injury or liability from handling the product.Use for purposes other than its intended purpose.
3. Theft: Loss due to stolen cases or criminal activity.
4. Device Damage: Damage to devices installed in Dexnor products (e.g., tablets, laptops, phones).
5. Water Damage: Dexnor products are not certified as "waterproof."
6. Cosmetic Damage: Scratches, dents, cracks, or other cosmetic issues.
7. Weather Damage: Damage caused by heat, rain, wind, or natural objects.
8. Counterfeit Products: Products sold by unauthorized sellers or counterfeit distributors.
9. Color Preference Changes: Exchanges due to color discrepancies (monitor calibration may affect color representation).
10. Indirect/Direct Punitive Damages: Any damages arising from the use of Dexnor products.

Dispute Resolution Policy

• Dexnor will make reasonable efforts to resolve disputes with purchasers.
• Customers must not initiate chargebacks or claims with their bank or creditor without:
  1. Obtaining a special case claim number from Dexnor.
  2. Providing proof of initial contact to allow Dexnor to resolve the dispute.
• Contact support@dexnorcase.com for a special case claim number.

General Notes

Proof of Purchase: Required for all warranty claims. Dexnor reserves the right to decline claims with insufficient documentation.

Non-Coverage: The warranty covers only Dexnor products, not devices or accessories used with them.

Trademark Protection: Counterfeit distribution is unlawful, and Dexnor will not honor claims for such products.

For further questions, fill out the form on the warranty page,or contact us:

Email: support@dexnorcase.com

Tel: 1-833-879-6277